Lucy welcomed the news that the Government have finally listened to Labour’s calls for tenants and landlords to have mandatory access to complain to the Ombudsman when they are let down by letting agents.
Lucy has been campaigning for drastic changes to the private rented sector and specifically to regulation of letting agents and managing agents. She spoke in two Parliamentary debates on the issue and used a recent private sector housing debate called by Labour to highlight the plight of many of her constituents and urge the Government to take action.
Labour have led the way on calling for regulation of managing and letting agents and for reform of the wider private housing sector which too often sees individual tenants unable to guarantee even a minimum standard of service from agents.
The Government’s announcement of a mandatory redress scheme via the Ombudsman stands to benefit thousands of Manchester residents who were previously not able to seek redress through the Ombudsman even in cases of very bad practice.
Manchester Central MP Lucy Powell said:
“Issues with letting and managing agents are so important in Manchester Central and I have campaigned on them throughout my byelection and during my time in Parliament.
I had a massive response to my housing survey and I was shocked by what some tenants have to put up with.
I am pleased that under growing pressure for action, the Government have finally listened and come round to the obvious reality that tenants should be guaranteed access to the Ombudsman and I am also pleased that housing issues are finally getting some of the attention they deserve.
This is a really good first step and will be welcome news to many residents in Manchester, but we could go further still in ensuring that residents are not left to the whim of unscrupulous agents.
Just last week I held a public meeting in my constituency to look at an individual horror block and again residents asked for better regulation and access to redress and this is what I have been calling for in Parliament. There is still more that needs to be done across the sector and I will still continue to support my constituents in strengthening their ability to challenge rogue letting and managing agents.”