Lucy has frequently raised the lack of regulation of letting and managing agents in Parliament because of the urgent need to address bad practice and unscrupulous managing agents. Many of her constituents have contacted her about their experiences of these problems, and she has called on the Government to ensure that their complaints will not be put aside in the future.
Earlier this year, after coming under pressure to act, the Government at last listened and came round to the obvious reality that tenants should be guaranteed access to redress through an Ombudsman, an independent service which would address contention between tenants, landlords and agents.
Lucy is keen to monitor this process closely and recently wrote to the Department for Communities and Local Government to urge them to set a clear action timetable for the introduction of the Ombudsman. The Reply from DCLG confirmed that the process will start early in 2014, when they will be approving schemes, and that it will have full effect later in the year.
“There are many problems in the private rented sector, and the Ombudsman service will offer a clear route for tenants and landlords to follow up their complaints.
I am happy to hear that the Government has confirmed that the process will begin early next year and you can be sure that I will continue to urge ministers to secure a fairer deal for tenants. I’ll also follow the Government’s progress very closely during 2014 to see how the scheme develops. ”